Customer Support Specialist

Bottomline(1 month ago)

IndiaOnsiteFull TimeJunior$65,271 - $87,221 (estimated)Customer Support

About this role

A Customer Support Specialist at Bottomline is a customer-facing role supporting Bottomline’s payments and cash management SaaS products and helping drive high customer satisfaction and product adoption. Based in India, the position sits within the customer service organization and contributes to continuous improvement of the customer experience. The role supports Bottomline’s broader mission to transform business payments globally.

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Required Skills

Customer Experience
Paymode-X
Communication
Troubleshooting
Diagnostics
SaaS Support
Documentation
Issue Resolution
Relationship Management
Organization

+5 more

Qualifications

Associate's Degree in Communications, Management Information Systems, or Business Administration
Bachelor's Degree in Communications, Management Information Systems, or Business Administration

About Bottomline

bottomline.com

Bottomline (Bottomline Technologies) is a financial technology company that helps organizations transform business payments and cash flow with cloud-native payment, reconciliation, cash management, and accounts-payable/receivable automation solutions. It provides secure, scalable SaaS products and APIs that connect corporates, banks, and fintechs to domestic and cross-border payment rails while addressing fraud prevention, compliance, and payment visibility. Bottomline’s platform is used by enterprises and financial institutions to automate invoice-to-pay processes, streamline treasury operations, and integrate with bank networks and SWIFT for enterprise-grade payment orchestration.