Product Specialist (Hybrid)
SimplePractice(29 days ago)
About this role
SimplePractice is hiring a Customer Success Specialist (Product Specialist) to join the Customer Success team in Mexico City and support the company’s mission to improve the health and wellness industry. The role is a full-time hourly position that contributes to delivering a high-quality experience for practitioners and collaborates with internal teams to improve product outcomes. The position may require non-traditional hours, including evenings and weekends, and includes overtime during peak seasons.
Required Skills
- Customer Support
- Email Support
- Live Chat
- Phone Support
- Screen Sharing
- Troubleshooting
- Issue Escalation
- Onboarding Calls
- Knowledge Management
- Collaboration
+5 more
Qualifications
- Bachelor's Degree
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.
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