TEAM LEADER, CONTACT CENTER

Walmart(21 days ago)

HybridFull TimeSenior$0 - $0Customer Service/Contact Center

About this role

A team leader at Walmart is responsible for fostering excellent customer service, supporting team members, and maintaining high performance metrics within a high-volume contact center environment. The role involves team management, performance monitoring, coaching, and collaboration to improve the customer experience.

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Required Skills

Customer Service
Team Leadership
Coaching
Performance Metrics
Communication
Microsoft Office
Problem Solving
Staffing
Contact Center Tools
Process Improvement

About Walmart

walmart.com

Walmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.

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