Senior Manager, Customer Support

Ooma(13 days ago)

Boca Raton, FLOnsiteFull TimeSenior$90,816 - $123,578 (estimated)Customer Support

About this role

Ooma is seeking a Senior Manager of Customer Support to lead and develop support teams in a high-volume contact center. The role focuses on delivering excellent customer service across multiple channels, driving operational improvements, and managing key performance metrics. This onsite position is based in Boca Raton, FL.

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Required Skills

Leadership
Customer Service
Operations
Performance Metrics
Process Improvement
Team Development
Contact Center
Vendor Management
Customer Satisfaction
Support Channels

About Ooma

ooma.com

Ooma is a communications company that provides VoIP phone service, business phone systems, hardware, and smart home security solutions for consumers and small-to-medium businesses. Its product line includes home phone services and devices plus Ooma Office, a cloud-based business phone system with features like virtual receptionist, extensions, conferencing, mobile apps, and call management. Ooma emphasizes easy setup, affordable pricing with no long-term contracts, and advanced calling features delivered via cloud infrastructure. The company targets homes and small businesses that need reliable, feature-rich internet telephony and managed communications.

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