Team Leader | New client

Philip Morris International(6 months ago)

Mexico City, MexicoOnsiteFull TimeManager$103,477 - $137,011 (estimated)Operations

About this role

The Team Leader, Operations at Concentrix is a managerial role within the company's Mexico City call center supporting a client program. This position serves as the supervisory link between frontline associates and management, ensuring the program meets client and organizational expectations. It is a full-time, on-location role focused on sustaining program performance and team stability.

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Required Skills

Coaching
Performance Management
Attendance
KPI Management
Escalation Handling
Team Meetings
Communication
Mentoring
Leadership
Time Management

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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