Team Leader, Operations BPO

Philip Morris International(1 month ago)

Lima, PeruOnsiteFull TimeManager$104,151 - $137,822 (estimated)Operations

About this role

A Team Leader, Operations BPO is a supervisory role within a business process outsourcing call center, responsible for overseeing a team of associates and supporting operational delivery. The position is based in Lima and typically serves as a liaison between frontline staff and management, helping ensure adherence to company policies and service standards. English language proficiency is required.

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Required Skills

Coaching
Performance Management
Attendance Monitoring
Escalation Handling
Communication
Mentoring
Multitasking
Prioritization
KPI Management
Team Leadership

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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