Team Leader, Operations
Philip Morris International(1 year ago)
About this role
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability. This managerial role involves making decisions regarding employee management and overseeing daily activities in a fast-paced environment.
Required Skills
- Coaching
- Performance Management
- Team Leadership
- Customer Service
- Communication
Qualifications
- Associate's Degree
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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