Team Leader, Operations

Philip Morris International(5 months ago)

Lima, Peru, Independencia, PeruOnsiteFull TimeManager$86,834 - $115,898 (estimated)Operations

About this role

The Team Leader, Operations is a managerial-level role based in Concentrix’s Lima call center responsible for overseeing a group of call center associates and supporting operational objectives. The position serves as the primary point of accountability for team performance and alignment with company policies and standards. It works closely with managers and other team leaders to support program delivery and employee development.

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Required Skills

Team Leadership
Coaching
Performance Management
Attendance Monitoring
KPI Management
Escalation Handling
Communication
Scheduling
Policy Compliance
Customer Service

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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