Team Leader, Operations
Philip Morris International(1 month ago)
About this role
The Team Leader, Operations is a frontline management role at Concentrix based in Kolkata, overseeing a cohort of approximately 18–20 call center associates. This position sits within the Operations department of a global customer engagement and business services company and acts as the primary onsite supervisor for the assigned team.
Required Skills
- Customer Service
- Upselling
- Call Center
- Team Leadership
- Coaching
- Communication
- Performance Management
- Data Analytics
- Quality Reporting
- Escalation Management
+1 more
Qualifications
- Graduation
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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