Team Leader (Remote)
Philip Morris International(1 month ago)
About this role
A remote Team Leader at Concentrix is a frontline manager within the company's operations organization, supporting a global, diverse contact center workforce. The role is part of a people-first culture that emphasizes career growth, continuous learning, and inclusive collaboration. It is a full-time, work-from-home position within a large customer experience services provider.
Required Skills
- Team Leadership
- Performance Management
- Coaching
- Call Handling
- Escalation Management
- Communication
- Time Management
- Attendance Monitoring
- KPI Monitoring
- Mentoring
Qualifications
- Associate's Degree
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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