Associate Manager - Homeowner Support

Checkatrade

3 months ago

3.1 on Glassdoor

Portsmouth

Onsite

Full Time

Manager

0 applicants

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About this role

The Associate Manager - Homeowner Support at Checkatrade leads the daily operations of the Homeowner Support team, ensuring key performance indicators (KPIs) and service level agreements (SLAs) are met while enhancing the customer journey for homeowners. Responsibilities include managing resource allocation, handling escalations, collaborating with various internal teams, and identifying opportunities for process improvements. This role also involves coaching team members and using performance data to drive decisions that enhance the homeowner experience.

Skills

About Checkatrade

www.checkatrade.com

Checkatrade is a UK-based platform dedicated to helping homeowners find reliable tradespeople for various services including plumbing, electrical work, and more. The company prides itself on a rigorous vetting process, ensuring that all listed tradespeople pass multiple background checks and are rated through customer feedback. With over 6.2 million reviews available, Checkatrade connects users with vetted local professionals who can assist with home improvement projects, ranging from simple repairs to major renovations. Founded in 1998, Checkatrade has become a trusted name in the home services industry, emphasizing quality and transparency.