Team Manager - Customer Contact Centre
Future Fund Management Agency(25 days ago)
About this role
The Team Manager for the Customer Contact Centre at VicRoads leads a team of 15–20 front-line staff to deliver high-quality customer service across Melbourne CBD or Wendouree. The role focuses on shaping service culture, driving innovation and digital engagement, and supporting organisational objectives within the public-sector transport environment.
Required Skills
- Leadership
- Coaching
- Performance Management
- Compliance
- Digital Transformation
- Customer Focus
- Stakeholder Management
- Problem Solving
- Change Management
- Data Analysis
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