Contact Centre Tech Specialist, Customer Support (Contract Expiry: 31 Dec 2027)
ITE Institute of Technical Education(1 month ago)
About this role
Join the Health Promotion Board's Customer Support team to advance Singapore's public health initiatives by shaping digital and contact-centre experiences. The role focuses on driving adoption of contact-centre technologies and GenAI-driven self-help solutions to improve customer engagement and service delivery. You will work with cross-functional teams and external vendors to align technology roadmaps with organisational objectives.
Required Skills
- Contact Centre
- Vendor Management
- Tendering
- Project Management
- Staff Training
- Data Analysis
- Communication
- GenAI
- Digital Integration
- User Testing
+3 more
Qualifications
- Bachelor's Degree in Business Administration or Information Technology
About ITE Institute of Technical Education
edu.sgN/A
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