TEAMS Operations & Customer Experience Associate

FIGS(10 days ago)

HybridFull TimeMedior$54,000 - $60,000Customer Experience

About this role

The Operations & Customer Experience Associate for TEAMS is a front-line role supporting institutional customers of FIGS, focused on delivering high-touch service and ensuring a seamless customer journey. As a founding member of the TEAMS CX and Ops function, the role helps shape processes and scale operations to support enterprise and VIP clients.

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Required Skills

Customer Support
Troubleshooting
Order Management
VIP Support
Cross-Functional Collaboration
Process Improvement
CRM
Zendesk
Hubspot
Written Communication

+3 more

About FIGS

wearfigs.com

FIGS is a health apparel brand that designs and sells modern scrubs, lab coats, and medical uniforms for healthcare professionals. Their pieces emphasize comfort, functional details and durable performance fabrics offered in a wide range of colors and fashionable styles. Sold primarily direct-to-consumer via e-commerce and through institutional partnerships, FIGS positions itself on clean design, convenience, and supporting clinicians with community and giving initiatives.

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