Senior Manager, CX & BPO Partner Management
FIGS(11 days ago)
About this role
The Senior Manager, Partner Management at FIGS is a strategic operational leader responsible for the systems and programs that ensure a consistent, high-quality customer experience for healthcare professionals at scale. The role shapes CX enablement across training, quality assurance, content, and partner readiness, and partners across functions to align standards and tools with business priorities. This position reports to the SVP of Customer Experience.
Required Skills
- Partner Management
- Training
- Quality Assurance
- Content Strategy
- Data Analytics
- Leadership
- CX Strategy
- CRM Platforms
- Reporting
- Automation
+6 more
About FIGS
wearfigs.comFIGS is a health apparel brand that designs and sells modern scrubs, lab coats, and medical uniforms for healthcare professionals. Their pieces emphasize comfort, functional details and durable performance fabrics offered in a wide range of colors and fashionable styles. Sold primarily direct-to-consumer via e-commerce and through institutional partnerships, FIGS positions itself on clean design, convenience, and supporting clinicians with community and giving initiatives.
View more jobs at FIGS →