Junior Customer Support Specialist | Remote | AI SaaS Support
Process Street(1 month ago)
About this role
A Customer Support Level 1 Specialist at Process Street is an early-career, customer-facing role within the Customer Support & Success team focused on ensuring excellent experiences for a diverse, global customer base. The position is part of a fully distributed, remote-first company that values flexibility and asynchronous communication. The role requires availability 8am-5pm UTC+8 and supports cross-functional collaboration by surfacing customer insights to internal teams.
Required Skills
- Email Support
- Live Chat
- Phone Support
- Customer Advising
- Salesforce
- Trial Assistance
- Product Feedback
- Customer Success
- Knowledge Base
- Product Demos
+5 more
About Process Street
process.stProcess Street is a Compliance Operations Platform that turns policies into automated, AI‑enforced workflows so teams can prove every step, pass audits, and scale without chaos. It combines checklist and SOP software with no‑code automation, templates, approvals, and immutable audit trails to enforce standards and reduce manual work. The platform integrates with common tools, supports recurring processes and reporting, and maintains versioning and evidence for audits. Operations, security, and compliance teams use it to standardize processes, demonstrate controls, and streamline compliance at scale.
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