Technical Account Manager (LATAM - Colombia)

Gladly(1 month ago)

RemoteFull TimeMedior$48,000 - $54,000Customer Success

About this role

This role is a technical customer-facing position focused on driving adoption and optimal use of Gladly’s CX platform through AI workflows and integrations. The person will partner with customers and internal teams to surface product feedback, inform roadmap decisions, and ensure successful implementation and business outcomes. The role emphasizes proactive engagement, data-driven insights, and participation in executive reviews to mitigate risk and drive value for enterprise clients.

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Required Skills

SaaS
JSON
REST APIs
Webhooks
Prompt Engineering
AI Workflows
Solutioning
Troubleshooting
Data Analysis
Project Management

+3 more

About Gladly

gladly.ai

Gladly is an AI-driven customer service platform that powers radically efficient, radically personal support by treating customers like people — not tickets. It provides a unified, omnichannel service workspace with conversational histories, AI automation and routing, and self‑service/knowledge tools to speed resolution and personalize interactions. Built for retailers and service brands, Gladly focuses on boosting agent productivity, customer satisfaction, and lifetime value through data-driven workflows, analytics, and integrations.