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ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
Gladly
This role is a technical customer-facing position focused on driving adoption and optimal use of Gladly’s CX platform through AI workflows and integrations. The person will partner with customers and internal teams to surface product feedback, inform roadmap decisions, and ensure successful implementation and business outcomes. The role emphasizes proactive engagement, data-driven insights, and participation in executive reviews to mitigate risk and drive value for enterprise clients.
Headquarters
San Francisco, California, United States
Company Size
51-200 employees
Founded
2014
Gladly is an AI-driven customer service platform that powers radically efficient, radically personal support by treating customers like people — not tickets. It provides a unified, omnichannel service workspace with conversational histories, AI automation and routing, and self‑service/knowledge tools to speed resolution and personalize interactions. Built for retailers and service brands, Gladly focuses on boosting agent productivity, customer satisfaction, and lifetime value through data-driven workflows, analytics, and integrations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Gladly.
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