Implementation Manager (Mexico City, Mexico)
Gladly
About this role
The Implementation Manager at Gladly leads customer onboarding for Gladly’s AI-powered CX platform, ensuring customers realize value and can manage their Gladly instance after implementation. Reporting to the Director of Implementation Services, the role partners cross-functionally with Sales, Product, Engineering, and Customer Success in a fast-paced B2C SaaS environment. The position emphasizes customer focus, adaptability, and continuous improvement of implementation processes and collateral.
Skills
About Gladly
gladly.aiGladly is an AI-driven customer service platform that powers radically efficient, radically personal support by treating customers like people — not tickets. It provides a unified, omnichannel service workspace with conversational histories, AI automation and routing, and self‑service/knowledge tools to speed resolution and personalize interactions. Built for retailers and service brands, Gladly focuses on boosting agent productivity, customer satisfaction, and lifetime value through data-driven workflows, analytics, and integrations.
Recent company news
TipRanksGladly Showcases AI-Driven Shift in Customer Service Roles at Upcoming CX Event
13 hours ago
ForbesGladly Reinvents Customer Service. Again.
May 27, 2025
The VergeHank Green lets loose on YouTube, billionaires, and algorithms
2 weeks ago
FortuneYour AI is failing two customers at once
1 week ago
Modern RetailHow Gladly is redefining AI in CX for retailers and customers
Nov 25, 2025
About Gladly
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Gladly.
Salary
$85k – $115k
per year