Implementation Manager (Mexico City, Mexico)

Gladly(1 month ago)

RemoteFull TimeMedior$85,392 - $114,913 (estimated)Implementation Services

About this role

The Implementation Manager at Gladly leads customer onboarding for Gladly’s AI-powered CX platform, ensuring customers realize value and can manage their Gladly instance after implementation. Reporting to the Director of Implementation Services, the role partners cross-functionally with Sales, Product, Engineering, and Customer Success in a fast-paced B2C SaaS environment. The position emphasizes customer focus, adaptability, and continuous improvement of implementation processes and collateral.

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Required Skills

Enterprise Implementation
Project Management
Change Management
AI Integration
Stakeholder Management
API Knowledge
Troubleshooting
Training
Documentation
Communication

About Gladly

gladly.ai

Gladly is an AI-driven customer service platform that powers radically efficient, radically personal support by treating customers like people — not tickets. It provides a unified, omnichannel service workspace with conversational histories, AI automation and routing, and self‑service/knowledge tools to speed resolution and personalize interactions. Built for retailers and service brands, Gladly focuses on boosting agent productivity, customer satisfaction, and lifetime value through data-driven workflows, analytics, and integrations.