Enterprise Customer Success Manager - US

Gladly(1 month ago)

RemoteFull TimeSenior$103,000 - $160,000Customer Success

About this role

The Enterprise Customer Success Manager at Gladly is a client-facing strategic role focused on maximizing value and long-term relationships for the company’s largest accounts. The role serves as the primary customer advocate and liaison to Gladly’s product, engineering, and sales teams, and is accountable for customer outcomes, retention, and renewal performance. The position also contributes to program development and provides customer-driven input to shape product direction.

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Required Skills

Customer Success
Relationship Building
Product Adoption
Renewals
Account Management
Stakeholder Management
Strategic Planning
Product Expertise
Deployment Practices
Configuration

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About Gladly

gladly.ai

Gladly is an AI-driven customer service platform that powers radically efficient, radically personal support by treating customers like people — not tickets. It provides a unified, omnichannel service workspace with conversational histories, AI automation and routing, and self‑service/knowledge tools to speed resolution and personalize interactions. Built for retailers and service brands, Gladly focuses on boosting agent productivity, customer satisfaction, and lifetime value through data-driven workflows, analytics, and integrations.