Technical Account Manager

Quantum Metric(1 month ago)

RemoteFull TimeSenior$95,000 - $110,000Customer Success

About this role

The Technical Account Manager at Quantum Metric acts as a trusted partner for enterprise and strategic customers, coordinating between client stakeholders and internal teams. The role focuses on aligning technical delivery with broader account strategy and business objectives while maintaining strong relationships at all organizational levels. This position emphasizes structured communication, risk mitigation, and oversight of complex technical workstreams to ensure successful customer outcomes. Within six months, the TAM is expected to be a stabilizing, diplomatic presence across high-visibility engagements.

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Required Skills

Technical Account Management
Customer Success
Program Management
Enterprise SaaS
Stakeholder Management
Executive Communication
Relationship Building
Risk Management
Issue Resolution
Strategic Planning

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About Quantum Metric

quantummetric.com

Quantum Metric is a real-time digital analytics platform that helps businesses monitor and optimize customer experiences across web and mobile. It captures session-level data, surfaces anomalies, and provides insights and collaboration tools so product, design, and engineering teams can prioritize fixes that improve conversions. The platform supports continuous product design and integrates with analytics, A/B testing, and support tools to accelerate root-cause analysis and remediation. Enterprises use Quantum Metric to reduce friction, boost conversion rates, and drive measurable digital outcomes.