Technical Account Manager(Remote)

Level AI(8 days ago)

Noida, IndiaOnsiteFull TimeMedior$127,176 - $169,769 (estimated)Customer Success

About this role

A Technical Account Manager at Level AI serves as the client-facing technical lead for strategic accounts, focused on driving adoption and value from Level AI's AI-native contact center platform. The role works closely with internal teams and customer stakeholders to align product capabilities with client objectives and identify expansion opportunities. The position is based in Noida and requires working PST hours to support U.S.-based clients.

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Required Skills

Client Onboarding
Account Management
SaaS
APIs
Cloud Services
Project Management
Stakeholder Communication
Problem Solving
Upselling
CRM Integration

+2 more

Qualifications

Bachelor's Degree in Computer Science
Bachelor's Degree in Information Systems
Equivalent Experience

About Level AI

thelevel.ai

Level AI provides call-center AI that uses semantic intelligence to analyze customer support interactions and surface actionable insights. Its platform helps contact centers understand conversations to improve agent performance, automate quality assurance, and enhance customer experience. Designed for operations and QA teams, Level AI integrates conversational analytics, coaching insights, and workflow automation to boost contact center effectiveness.