Technical Implementation Specialist
NICE(1 month ago)
About this role
The Technical Implementation Specialist at NICE works directly with customers to ensure successful implementation of NICE solutions across contact-center environments. The role bridges technical and business domains, supporting project success and client satisfaction while providing mentorship within the team. It operates within the Professional Services organization and follows the NICE-FLEX hybrid work model.
Required Skills
- Customer Interaction
- CRM
- Telecommunications
- Analytics
- Social Media
- Configuration
- Programming
- Database Design
- Technical Architecture
- Project Management
+5 more
Qualifications
- Bachelor's Degree in Technical or Business Field
- Equivalent Work Experience
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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