Technical Services Engineer

Factory(3 months ago)

San Francisco, CAOnsiteFull TimeJunior$83,271 - $110,219 (estimated)Operations

About this role

The Technical Services Engineer at Factory plays a crucial role in maximizing customer value from the developer-centric platform by addressing complex challenges related to architecture, performance, and operations. This position involves direct collaboration with customers to advocate for their needs, contribute to internal tools for scalability, and design processes in partnership with cross-functional teams. Candidates should have a strong technical background in programming and operational management across large-scale environments, along with excellent communication and problem-solving skills.

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Required Skills

Technical Support
Customer Advocacy
Problem Solving
Tool Development
Diagnostics
Performance Benchmarking
Cross-Functional Collaboration
Programming
Operational Management
Communication Skills

+8 more

About Factory

factory.ai

Factory is a leading software development company that leverages AI coding agents to enhance productivity in the tech space. Their innovative platform, Factory Droids, automates coding, testing, and deployment processes for both startups and enterprises. By focusing on intelligent automation solutions, Factory aims to streamline the development lifecycle, enabling teams to build faster and more efficiently.