Customer Care Consultant

Birdie(3 months ago)

HybridFull TimeJunior$37,500 - $37,500Commercial

About this role

The Customer Care Consultant at Birdie is responsible for ensuring partners and caregivers have an exceptional experience with the Birdie platform. This role goes beyond traditional customer support by proactively engaging with partners through scheduled check-ins, anticipating needs, and providing tailored guidance to enhance user satisfaction and retention. The Consultant acts as the voice of partners internally, gathering feedback and collaborating with Product, Engineering, and Marketing teams to optimize the platform based on user insights. The position requires strong communication skills and experience in customer support for technical software platforms, with a focus on building trust-based relationships.

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Required Skills

Customer Support
Relationship Building
Proactive Engagement
Communication Skills
Technical Support
Knowledge Base Maintenance
KPI Achievement
Problem Solving
Product Knowledge
Outbound Calling

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About Birdie

www.birdie.care

Birdie is a comprehensive homecare technology platform designed to streamline operations for care providers. It offers an all-in-one solution that integrates care management, rostering, finance, and quality compliance, enabling agencies to operate more efficiently and deliver higher-quality care. With features such as a secure carer app and intuitive reporting tools, Birdie ensures that caregivers and management remain connected and informed. Trusted by over 1,000 care services, Birdie's goal is to enhance care delivery while reducing administrative workloads.