Technical Support Analyst
PayJoy(3 days ago)
About this role
The Technical Support Analyst at PayJoy is responsible for troubleshooting and resolving major technical issues, providing support to customers, and collaborating with product and engineering teams to improve service and product quality. The role emphasizes diagnostics, data analysis, and coaching peers to enhance customer satisfaction and operational efficiency.
Required Skills
- Log Analysis
- System Diagnostics
- SQL
- Python
- Bash
- ITIL
- Customer Support
- Data Analysis
- Troubleshooting
- Agile
About PayJoy
payjoy.comPayJoy is a fintech focused on expanding credit access for underserved consumers in emerging markets — its tagline is “Finance for the next billion.” The company provides phone and small-cash loans with fast approvals, minimal documentation, and a no-late-fees pricing approach, often delivered via partnerships with merchants, carriers and lenders. PayJoy combines alternative data and device-based technology to make financing and Buy-Now-Pay-Later style products available to people who lack traditional credit histories. It operates in multiple countries across Latin America, Africa and Asia.
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