Customer Support Tier 1 - EMEA (7 am - 4 pm)

Aizon(26 days ago)

Barcelona, SpainOnsiteFull TimeMedior$64,383 - $87,657 (estimated)Customer Support

About this role

The Tier 1 Support Agent at Aizon is the primary contact for customers using Aizon’s SaaS platform in the life sciences manufacturing sector. The role focuses on delivering high-quality, white-glove support by handling inquiries, documenting interactions, and ensuring issues are resolved or escalated appropriately. The agent works within a 24x7 support operation on a rotating schedule and contributes to user manuals and internal documentation. This position is based in Barcelona and supports Aizon’s mission to optimize pharmaceutical and biotech manufacturing through advanced analytics and AI.

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Required Skills

Customer Support
Technical Troubleshooting
Ticket Management
SLA Compliance
Customer Communication
Incident Escalation
Documentation Management
Knowledge Base Contribution
System Monitoring
Regression Testing

+14 more

About Aizon

aizon.ai

Aizon provides AI-powered SaaS that brings real-time intelligence to GxP‑regulated pharmaceutical manufacturing. Its platform applies practical machine learning and advanced analytics to monitor processes, detect anomalies, predict deviations, and optimize yield and product quality. Built for GxP compliance, Aizon helps manufacturers reduce deviations and maintain regulatory traceability while delivering actionable, factory‑floor insights.