Technical Support Specialist

Entrata(10 months ago)

Pune, IndiaOnsiteFull TimeMedior$83,298 - $112,231 (estimated)Customer Support

About this role

The Technical Support Specialist at Entrata provides frontline support to enterprise B2B customers using Entrata’s comprehensive property management software suite. The role focuses on assisting both technical and non-technical users, ensuring issues are resolved efficiently and effectively in complex, multi-system environments. The specialist is expected to maintain strong customer relationships through professional communication and ownership of each case from initial report through resolution. This position is based in Pune and operates within a diverse, collaborative, and inclusive global organization.

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Required Skills

Technical Support
Troubleshooting
Customer Service
B2B Support
Incident Management
Root Cause Analysis
Knowledge Base Management
Verbal Communication
Written Communication
Active Listening

+10 more

Qualifications

Associate's Degree

About Entrata

entrata.com

Entrata is a web-based property management software platform that centralizes property data and automates workflows for multifamily and rental property owners, managers, and teams. Its suite includes leasing and resident portals, accounting and budgeting, facilities and utility management, payment processing, marketing/CRM, and analytics/BI, plus AI and automation features. Entrata emphasizes an integrated ecosystem and marketplace of connected services to streamline operations and improve resident experience. The company offers demos and sales support for organizations seeking an end-to-end property management solution.