Technical Support Engineer - Costa Rica

Torq(1 month ago)

RemoteFull TimeSenior$122,567 - $165,285 (estimated)Customer Success

About this role

The Customer Success Architect will be a founding member of Torq’s customer success team, translating customer needs and feedback into pragmatic, component-driven architecture solutions that drive product adoption. The role acts as a trusted advisor to business and technical decision makers, influences the product roadmap, and partners across teams to deliver services, training, and workshops that expand customer value. This position is remote in Poland with a preference for candidates based in Warsaw.

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Required Skills

Thought Leadership
Solution Architecture
Product Knowledge
Training Delivery
Customer Growth
Incident Triage
Enterprise Customers
Onsite Meetings
Technical Communication
Problem Solving

+5 more

About Torq

torq.io

Torq is a security hyperautomation platform that enables no-code, low-code, and full-code automation for enterprise security teams. It positions itself as a scalable alternative to traditional SOAR solutions, aimed at accelerating incident response and delivering significantly faster ROI (promoted as up to 10x). Torq integrates with existing security stacks to automate playbooks, orchestration, and remediation across tools and environments. Security teams use it to reduce manual work, standardize responses, and scale operations.

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