Technical Support Engineer (f/m/d)*
Parloa(19 days ago)
About this role
Parloa is seeking a Technical Support Engineer to deliver excellent customer service by troubleshooting and resolving technical issues related to their Conversational AI platform. The role focuses on assisting users, documenting processes, and collaborating with cross-functional teams to improve customer experiences.
Required Skills
- API
- Troubleshooting
- Customer Service
- Logs
- Debugging
- CRM
- Communication
- Solutioning
- Support
- Technical Support
About Parloa
parloa.comParloa is an AI agent management platform for contact centers that helps companies build, deploy, and manage conversational AI agents across voice and digital channels. It combines generative-AI dialogue capabilities with orchestration, NLU, integrations to telephony/CRM/contact-center systems, and monitoring tools to train and optimize assistants. Parloa targets enterprise customer-service teams looking to automate routine interactions, reduce handling time, and keep handoffs to human agents seamless.
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