Manager, Technical Services

Impact.com

2 months ago

3.6 on Glassdoor

Columbus

Hybrid

Full Time

Manager

3 applicants

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About this role

The Manager, Technical Services leads a team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This hands-on role combines deep technical expertise with people leadership and cross-functional collaboration to resolve escalations, improve system reliability, and enhance the overall client experience. The manager sets operational standards, drives process improvements, and contributes to high-impact initiatives that scale technical operations.

Skills

Qualifications

Bachelor’s Degree in Computer Science, Engineering, Science, or MathematicsEquivalent Practical Experience

About Impact.com

impact.com

Impact is a partnership automation platform that helps brands find, recruit, manage, track, and pay partners — including affiliates, influencers, and strategic partners — from a single SaaS solution. Its product suite combines attribution and tracking, contract and workflow management, payment automation, partner discovery, and analytics with fraud protection and API integrations. Designed for enterprise and global programs, Impact delivers real-time measurement and optimization to grow partner-driven revenue. Companies use Impact to consolidate disparate partner channels, improve attribution accuracy, automate operations, and scale partnership programs efficiently.