Technical Support Engineer I

ShipBob, Inc.(22 days ago)

RemoteFull TimeJunior$50,875 - $68,352 (estimated)SOC

About this role

The Technical Support Engineer I is a first-line SOC team member responsible for maintaining smooth system and application operations while escalating complex issues to senior engineers. The role focuses on resolving day-to-day technical incidents, supporting user accounts and device management, and contributing to knowledge base documentation. This position is remote (India), reports to the Manager of SOC, and offers exposure to modern tools and career growth opportunities.

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Required Skills

Technical Support
Ticketing
Troubleshooting
Networking
Cloud Platforms
Escalation
Account Management
Device Management
Software Installation
Documentation

+7 more

Qualifications

Bachelor's degree in Computer Science, Engineering, or related field
ITIL Certification
Cloud Certifications

About ShipBob, Inc.

shipbob.com

ShipBob is a technology-driven third-party logistics (3PL) provider that offers warehousing, inventory management, and order fulfillment for e-commerce and omnichannel brands. It runs a distributed network of fulfillment centers across the U.S. and internationally and pairs physical logistics with cloud-based software for inventory tracking, order routing, shipping optimization, returns, and value‑added services like kitting and custom packaging. ShipBob integrates with major ecommerce platforms and marketplaces and exposes APIs and analytics so merchants get real-time visibility and control. Merchants use ShipBob to shorten delivery times, lower fulfillment costs, and scale logistics without building their own operations.