Lead Client Success Analyst

Kraken (6 days ago)

HybridFull TimeSenior$120,000 - $150,000Customer Success

About this role

The Lead Client Success Analyst at Kraken is a senior client-facing technical role focused on diagnosing application issues, managing high-priority client cases, and driving client value through product and process improvements. The role partners closely with engineering and product teams, supports post-sales onboarding, and helps shape automation and self-service initiatives to improve the overall client experience.

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Required Skills

Escalation
Root Cause
Client Training
Automation
Scripting
API Usage
Troubleshooting
Communication
Mentoring
Cloud

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.