Overnight Customer Support Engineer

Rebuy(1 month ago)

RemoteFull TimeJunior$54,416 - $72,991 (estimated)Go-To-Market

About this role

The Overnight Customer Support Engineer at Rebuy is responsible for providing technical support to merchants and partners during overnight hours (2:30 am ET - 10:30 am ET) through an internal ticketing system. This role involves troubleshooting complex technical issues, creating and updating documentation, preparing reports for further investigation, and coordinating with other departments to resolve escalated problems efficiently. Additionally, the engineer will play a key role in enhancing processes and systems, contributing to the company’s mission of revolutionizing personalized shopping experiences.

View Original Listing

Required Skills

Technical Support
Troubleshooting
Documentation
Report Preparation
Problem Analysis
Software Installation
Issue Coordination
Process Improvement
Customer Service
Communication Skills

+10 more

Qualifications

BS degree or equivalent work experience
1-3 years of relevant work experience in a JavaScript environment
Experience with frontend frameworks (e.g. React, Vue, Angular)
Comfortable understanding of HTML and browser development tools for debugging, testing, and optimizing

About Rebuy

www.rebuyengine.com

Rebuy is an ecommerce personalization platform designed specifically for Shopify, helping brands enhance their online shopping experiences through AI-driven product recommendations. By leveraging data-driven insights, Rebuy enables its clients to increase average order value (AOV), reduce churn, and boost customer lifetime value (LTV) with tailored functionalities like smart cart solutions, dynamic bundles, and post-purchase offers. Trusted by over 50,000 brands, Rebuy's suite of tools aims to foster deeper customer engagement and accelerate growth in a competitive market.