Overnight Customer Support Engineer
Rebuy(1 month ago)
About this role
The Overnight Customer Support Engineer at Rebuy is responsible for providing technical support to merchants and partners during overnight hours (2:30 am ET - 10:30 am ET) through an internal ticketing system. This role involves troubleshooting complex technical issues, creating and updating documentation, preparing reports for further investigation, and coordinating with other departments to resolve escalated problems efficiently. Additionally, the engineer will play a key role in enhancing processes and systems, contributing to the company’s mission of revolutionizing personalized shopping experiences.
Required Skills
- Technical Support
- Troubleshooting
- Documentation
- Report Preparation
- Problem Analysis
- Software Installation
- Issue Coordination
- Process Improvement
- Customer Service
- Communication Skills
+10 more
Qualifications
- BS degree or equivalent work experience
- 1-3 years of relevant work experience in a JavaScript environment
- Experience with frontend frameworks (e.g. React, Vue, Angular)
- Comfortable understanding of HTML and browser development tools for debugging, testing, and optimizing
About Rebuy
www.rebuyengine.comRebuy is an ecommerce personalization platform designed specifically for Shopify, helping brands enhance their online shopping experiences through AI-driven product recommendations. By leveraging data-driven insights, Rebuy enables its clients to increase average order value (AOV), reduce churn, and boost customer lifetime value (LTV) with tailored functionalities like smart cart solutions, dynamic bundles, and post-purchase offers. Trusted by over 50,000 brands, Rebuy's suite of tools aims to foster deeper customer engagement and accelerate growth in a competitive market.
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