Technical Support Engineer-Level 3

Raptor Technologies(20 days ago)

RemoteFull TimeSenior$128,187 - $171,817 (estimated)Technical Support

About this role

Raptor Technologies is hiring a Level 3 Technical Support Engineer to serve as senior, escalation-level support for its K-12 school safety software platform. The role is customer-facing and acts as a technical leader within the support organization, partnering across internal teams to improve product quality and the customer experience. It also includes participation in project-based initiatives and occasional travel to support implementations.

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Required Skills

Technical Support
Escalation Management
Customer Support
Root Cause Analysis
Troubleshooting
Network Troubleshooting
Firewalls
VPN
Remote Assistance
Hardware Support

+18 more

Qualifications

Bachelor’s Degree in Information Technology
CompTIA A+
CompTIA Network+

About Raptor Technologies

raptortech.com

Raptor Technologies provides integrated school safety software that helps K–12 districts screen visitors, track volunteers, report on drills, respond to emergencies, and reunite students with families. Their platform combines visitor/ID screening, volunteer management, drill reporting and reunification tools with real‑time emergency response features to support administrators and first responders. Positioned as the “Gold Standard in School Safety Software,” Raptor emphasizes ease of deployment, district-level reporting, and integrations with existing school systems to improve safety and compliance.