Technical Support Engineer

Rhombus(1 month ago)

HybridFull TimeMedior$75,000 - $95,000Customer Support

About this role

The Technical Support Engineer at Rhombus helps customers successfully use the company’s physical security platform, which includes cameras, sensors, and access control hardware. The role focuses on configuring and supporting systems to meet customer specifications while identifying and resolving technical issues. It also involves analyzing trends in support cases to inform product improvements and enhance customer onboarding. The position requires close collaboration with Engineering, Product, and other internal teams to ensure a high-quality, reliable customer experience.

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Required Skills

Customer Support
Technical Troubleshooting
Hardware Configuration
IoT Devices
Physical Security Systems
SaaS Support
Ticketing Systems
Zendesk
Networking Fundamentals
VLANs

+14 more

About Rhombus

rhombus.com

Rhombus Systems is a cloud-managed physical security platform that combines enterprise-grade security cameras, sensors, and access control with AI-powered video analytics and cloud storage. Its hardware and SaaS console deliver centralized live monitoring, automated alerts (people counting, license-plate recognition, object and person detection), and secure encrypted video retention for businesses across retail, healthcare, education and enterprise. Designed for easy deployment and scaling, Rhombus emphasizes remote management, integrations, and operational insights to deter threats and streamline operations. Customers typically purchase Rhombus cameras and subscribe to its cloud services for ongoing analytics, storage, and device management.