Service Desk Level 1 Analyst

DYOPATH(4 days ago)

RemoteFull TimeJunior$40,000 - $40,000Information Technology

About this role

A Service Desk Level 1 Analyst at DYOPATH provides front-line IT support to end users, helping them stay productive by diagnosing and resolving basic hardware, software, and network issues. This remote, shift-scheduled role is an entry-level position focused on building technical skills, customer service experience, and career growth within the company. DYOPATH emphasizes professional development, certifications, and a collaborative, mission-driven culture.

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Required Skills

Technical Support
Customer Service
Ticketing
Windows
Microsoft Office
Network Troubleshooting
Problem Solving
Communication
Mobile Devices
Hardware Support

Qualifications

High School Diploma
Associate Degree
Bachelor's Degree
HDI-SCA
ITIL Foundation
Microsoft 365 Certified: Fundamentals

About DYOPATH

dyopath.com

Sucuri is a website security company that provides cloud-based protection and remediation services for websites and web applications. Its core offerings include a website firewall (WAF), DDoS mitigation, malware detection and removal, continuous security monitoring, and a performance-oriented CDN. Sucuri targets small-to-medium businesses, agencies, and hosting providers with managed incident response, cleanup services, and an easy-to-use support portal. The platform integrates with popular CMSs (WordPress, Joomla, Drupal) and emphasizes fast remediation and ongoing site hardening.