Technical Support Engineer
Pendo(25 days ago)
About this role
Technical Support Engineers at Pendo are part of a small, global team within the Engineering organization that provides technical guidance and consulting to customers across web and mobile features. The role focuses on ensuring customer success by delivering prompt, accurate support and partnering with product and engineering teams. Team members will also help improve the product experience through advocacy, documentation, and reproducible debugging for developers.
Required Skills
- Customer Support
- Product Advocacy
- Debugging
- Case Ownership
- Documentation
- JavaScript
- HTML
- CSS
- Mobile Development
- APIs
+5 more
Qualifications
- Computer Science Degree
- Coding School
About Pendo
pendo.ioPendo is a Software Experience Management platform that helps product teams understand and improve digital product experiences through product analytics, in‑app guidance, and user feedback. It combines usage analytics, walkthroughs and messaging, feedback collection, and roadmap tools to drive adoption, engagement, retention, and revenue while reducing support costs and risk. Designed for product managers, UX, customer success and growth teams, Pendo integrates with existing tech stacks and provides enterprise-grade segmentation, experimentation, and governance.
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