Technical Support Engineer
Zoom(21 days ago)
About this role
Technical Support Engineer on Zoom’s Bonsai team partnering with small-business customers to ensure they get value from the platform. The role focuses on scaling support through improvements to self-service, education, and cross-functional collaboration with Product and Engineering to enhance the overall customer experience.
Required Skills
- Troubleshooting
- Analytical
- Customer Education
- AI Tools
- Documentation
- Intercom
- Zendesk
- Jira
- Data Analysis
- Live Chat
About Zoom
zoom.usModernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
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