ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Technical Support Engineer at Genesys - ApplyBlast

Technical Support Engineer

Genesys

4 months ago

Sao Paulo, Brazil

Hybrid

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Technical Support Engineer provides hands-on support for the Genesys Cloud platform, investigating and resolving technical incidents related to cloud, voice, and networking components. This role involves managing customer cases end-to-end via phone, chat, and email while collaborating withSubject Matter Experts for escalations. Candidates must possess strong troubleshooting skills, accurate documentation habits, and the ability to work within defined Service Level Agreements.

Responsibilities

Investigate and resolve technical incidents for Genesys Cloud platform
Manage customer cases end-to-end from intake to resolution
Communicate with customers via phone, chat, email, and screen sharing
Document troubleshooting steps and resolutions in case management systems
Collaborate with subject matter experts during complex escalations

Skills

Qualifications

Bachelor's degree in Computer Science or related technical discipline2+ years of experience in technical supportProfessional proficiency in EnglishAdvanced proficiency in Spanish

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.