Technical Support I - Tier 1
Reputation(1 month ago)
About this role
Reputation is hiring a Technical Support team member to be the first point of contact for customers using its AI-powered reputation management platform. The role focuses on delivering timely, accurate assistance to help customers successfully use the product and feel supported. Based in Scottsdale, AZ, the position follows a hybrid schedule with set in-office days.
Required Skills
- Technical Support
- Customer Support
- Troubleshooting
- Issue Triage
- Escalation Management
- Salesforce
- CRM Tools
- Knowledge Base
- Technical Documentation
- Customer Communication
+5 more
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