Technical Support Manager
TraceLink, Inc(2 months ago)
About this role
This role within TraceLink's Customer Success organization is responsible for ensuring customer satisfaction and success with the TraceLink Life Sciences Cloud. The position leads and develops a team of Technical Support Engineers, focusing on coaching, onboarding and improving service quality. The manager will handle escalations, collaborate with product and engineering teams, and drive continuous improvement in support processes and documentation.
Required Skills
- Team Leadership
- Technical Support
- Troubleshooting
- UNIX
- Customer Escalations
- Onboarding
- Training
- Reporting
- Case Review
- Knowledge Documentation
+3 more
Qualifications
- BS in Computer Science or similar IT degree
About TraceLink, Inc
tracelink.comTraceLink powers the world’s largest digital network for agentic supply chain orchestration, helping life sciences partners deliver medicines faster, safer, and more reliably to patients. Its cloud-based platform connects manufacturers, contract organizations, wholesalers, pharmacies and regulators to provide serialization, track-and-trace, regulatory compliance, end-to-end visibility and supply orchestration. TraceLink combines networked connectivity, data standards, analytics and automation to detect and resolve disruptions, enforce provenance and accelerate product launches across global, regulated supply chains. Life sciences companies rely on TraceLink for industry-tailored solutions and the scale to manage complex, compliance-driven distribution networks.
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