Technical Support Manager

Bazaarvoice(6 days ago)

HybridFull TimeSenior$75,000 - $95,000Customer Service

About this role

Bazaarvoice is seeking an experienced Client Services Manager to lead and coach customer service teams, ensuring the delivery of exceptional post-sales support and client engagement. The role involves strategic collaboration across organizational boundaries to improve customer satisfaction and support sales objectives, all within a SaaS environment.

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Required Skills

Leadership
Customer Support
SaaS
Communication
Problem Solving
Team Building
Client Relations
Strategic Thinking
Mentoring
Organizational Skills

Qualifications

Bachelor's Degree in Business or related field
5+ years in management roles within SaaS or Professional/Technical Services

About Bazaarvoice

bazaarvoice.com

New Relic is a SaaS observability platform that helps engineering teams monitor, debug, and optimize the performance of applications, infrastructure, and digital customer experiences. It offers APM, metrics, logs, distributed tracing, real-user monitoring, synthetic checks, dashboards, alerting, and a flexible query language (NRQL) to analyze telemetry in real time. Lightweight agents and ingestion pipelines provide detailed transaction traces and anomaly detection, while unified dashboards and collaboration tools speed incident response and root-cause analysis. Organizations use New Relic to troubleshoot performance, plan capacity, and optimize user experience across cloud, container, and hybrid environments.

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