Technical Support Engineer

Outreach(1 month ago)

HybridFull TimeMedior$101,638 - $134,562 (estimated)Technical Support

About this role

The Technical Support Engineer at Outreach serves as the primary point of contact for customers needing assistance with the Outreach AI Revenue Workflow Platform. The role focuses on resolving technical issues, restoring customers’ business workflows, and advocating for their needs within the organization. This position requires becoming an expert in Outreach’s platform and related tools while working closely with internal teams. The engineer operates in a fast-paced environment and represents the voice of the customer for continuous improvement.

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Required Skills

Customer Support
Technical Support
SaaS Support
Troubleshooting
Customer Communication
Email Support
Phone Support
Chat Support
Ticket Management
Issue Escalation

+19 more

Qualifications

Bachelor’s Degree in Related Field
SFDC Admin

About Outreach

outreach.io

Outreach is a sales engagement and revenue operations platform that helps revenue teams automate prospecting, manage multi-channel cadences, and capture sales activity to drive pipeline. It offers sequencing for email, calls, and meetings, activity capture and analytics, forecasting and coaching tools, and deep integrations with CRMs and common sales tech. Outreach is designed to boost rep productivity and conversion rates through workflow automation, performance insights, and workflow orchestration. Companies choose Outreach for its automation capabilities, analytics-driven coaching, and enterprise-grade integrations.