Technical Support Specialist - 10834

Coupa Software, Inc.(3 months ago)

HybridFull TimeMedior$88,903 - $118,128 (estimated)Customer Support

About this role

The Technical Support Engineer at Coupa provides second-level techno-functional support for enterprise customers using Coupa’s procurement and spend management platform. The role focuses on resolving complex product, integration, and configuration issues while ensuring a high-quality customer experience. It operates within a global support organization, collaborating closely with Product, Engineering, Cloud Operations, and Customer Success teams. The position also contributes to continuous improvement by identifying recurring issues and enhancing documentation and knowledge resources.

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Required Skills

Technical Support
Customer Service
Linux Unix
Networking Concepts
Application Architecture
SQL
XML
HTML
REST APIs
Troubleshooting

+10 more

About Coupa Software, Inc.

coupa.com

Coupa is a cloud-based Business Spend Management (BSM) platform that helps organizations gain visibility and control over procurement, invoicing, expenses, sourcing, and supplier management. Its SaaS platform combines workflow automation, analytics and AI-driven insights to optimize costs, enforce policy compliance, and improve supplier collaboration. Coupa integrates with enterprise ERPs and third-party systems to provide real-time spend intelligence and drive measurable savings across the enterprise.