Support Engineer

Fieldguide(2 months ago)

RemoteFull TimeMedior$105,000 - $115,000Go to Market

About this role

As a Technical Support Engineer at Fieldguide, you will remove technical roadblocks for customers using the Auditing Platform by diagnosing and resolving issues, performing configuration adjustments, and delivering actionable solutions through email and screen shares. This role requires strong technical aptitude, effective communication skills, and collaboration across teams to ensure customer success and satisfaction. You will also contribute to building a knowledge base and use various technical tools for troubleshooting and support.

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Required Skills

Technical Support
Customer Support
Troubleshooting
Configuration
Time Management
Emotional Intelligence
Critical Thinking
Written Communication
Verbal Communication
Collaboration

+11 more

Qualifications

Degree in a relevant field, for example Information Systems, Information Technology, Business, Accounting, Engineering, Communications, Technical Writing, or a related area.

About Fieldguide

www.fieldguide.io

Fieldguide is an AI-powered audit and advisory automation platform designed to streamline workflows and enhance client collaboration for audit and advisory firms. It provides a comprehensive suite of tools including document management, engagement management, and automated reporting, enabling firms to increase efficiency and margins. With a focus on modernizing the advisor-client experience, Fieldguide is trusted by leading firms in the industry to drive innovation and deliver exceptional services.