Technical Support Specialist | BR
Degreed(13 days ago)
About this role
A Technical Support Specialist at Degreed provides frontline technical assistance to clients and end users, diagnosing platform issues and ensuring clear, helpful communication across phone, email, and chat. The role supports international coverage (including a scheduled weekend rotation) and contributes to continuous improvement of support processes and documentation.
Required Skills
- Troubleshooting
- APIs
- Communication
- Documentation
- Analytical Thinking
- Collaboration
- SSO
- FTP
- Ticketing Systems
- HAR Capture
+2 more
About Degreed
degreed.comDegreed is an enterprise learning and upskilling platform that helps organizations design, deliver, and measure workforce development. It aggregates and curates learning content, builds personalized learning paths and skill profiles, and provides real‑time skill intelligence and analytics to target development needs. Employers use Degreed to scale reskilling, connect learning to career growth, and measure the business impact of skill-building.
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