Technical Product Support Analyst II
Inovalon(11 days ago)
About this role
The Technical Product Support Analyst II provides technical assistance to customers and vendors for Inovalon’s supported software, operating systems, and integrated third-party products. The role handles inbound requests (phone, email, chat), manages case lifecycle and documentation, and ensures issues are resolved or escalated per process while complying with HIPAA and company policies. This position supports customer success and may identify product opportunities for sales handoff.
Required Skills
- Customer Service
- Technical Support
- Troubleshooting
- CRM
- Salesforce
- MS Office
- SaaS
- Linux
- Windows
- Problem Solving
+3 more
Qualifications
- High School Diploma
- GED
- Associate Degree (Preferred)
About Inovalon
inovalon.comThe HTML you pasted is an AWS CloudFront 403 error page and contains no company content to distill. Please either (a) send a working company URL or the company name, or (b) tell me to generate a plausible 3–4 sentence profile (and optionally specify industry, size, or tone) and I’ll create one.
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