Technical Support Specialist I

Relay(25 days ago)

HybridFull TimeJunior$69,358 - $91,853 (estimated)Operations

About this role

The Technical Support Specialist I is a customer-facing role on Relay’s Customer Solutions team within the Operations department, supporting the company’s cloud platform for frontline workers. This position sits in a fast-paced, high-growth startup environment with scheduled shifts and a hybrid work model. The role partners across Product, Engineering, and other teams to ensure strong customer outcomes and uphold service standards.

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Required Skills

Technical Support
Customer Service
Troubleshooting
CRM
Ticketing
Documentation
Collaboration
Time Management
On-Call
Travel

+2 more

Qualifications

Valid Driver's License
Associates Degree

About Relay

relaypro.com

Relay is a cloud-based smart radio and communication platform that connects frontline teams via dedicated hardware and mobile apps to replace traditional two-way radios. It provides secure push-to-talk, team channels, location and safety features, real‑time dispatch, and role-based controls to boost safety and productivity across retail, hospitality, manufacturing, logistics, and healthcare. The platform includes centralized device fleet management, analytics, and integrations so managers can monitor, configure, and scale communications from the cloud. Organizations pick Relay to modernize frontline communications with reliable hardware, cloud infrastructure, and operational visibility.