Technical Support Specialist II

‎ConnectWise(10 days ago)

Pune, India, Mumbai, India, Bangalore, IndiaOnsiteFull TimeSenior$60,000 - $80,000Technical Support

About this role

The Technical Support Specialist II provides technical assistance to partners by diagnosing and resolving product issues and questions. They work with cross-functional teams, document findings, and ensure a positive customer experience, often supporting via remote communication tools.

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Required Skills

PowerShell
Intunes
Troubleshooting
Customer Service
Remote Support
Knowledge Base
Technical Support
Communication
Incident Management
Documentation

Qualifications

Bachelor’s degree in a related field
3+ years of related experience

About ‎ConnectWise

connectwise.com

ConnectWise is an IT management software company that provides an integrated platform for managed service providers (MSPs) and IT teams to run, secure, and grow their businesses. Its product suite includes professional services automation (PSA), remote monitoring and management (RMM), endpoint management (UEM/UMM), security operations (SOC/NOC), remote support, and cybersecurity tools to automate workflows and deliver services at scale. ConnectWise emphasizes a broad integrations marketplace and partner community to help customers streamline operations, improve response times, and increase recurring revenue. The company also offers training, professional services, and support to help MSPs adopt best practices and accelerate business growth.

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