Technical Support Specialist - L1 & L2

Extreme Reach

1 year ago

3.2 on Glassdoor

Kuala Lumpur, Malaysia

Onsite

Full Time

Medior

0 applicants

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About this role

An Associate Technical Support specialist responsible for ensuring digital media files are received and processed to meet destination specifications and SLAs. The role is part of the Technical Support team and works with customers and internal stakeholders to enable successful file ingestion and broadcast delivery. It supports testing, quality assurance, and cross-team coordination to maintain operational service levels.

Skills

Qualifications

Bachelor's DegreeITIL Certification

About Extreme Reach

extremereach.com

XR Extreme Reach is a comprehensive platform designed to streamline advertising operations by simplifying ad production, delivery, talent payments, and rights tracking. It provides a powerful suite of tools that enhance efficiency and collaboration within the ad industry. Companies benefit from XR's capabilities in managing complex advertising processes, allowing for a more cohesive workflow and better resource management. With its focus on simplifying Ad Ops, XR Extreme Reach is poised to become a pivotal player in the advertising technology landscape.

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